Cancellation policy

More than 24 hours before the class

• Cancel with the "Manage booking" link in your confirmation email. Card payments are refunded in full, including HST, to the original payment method. Refunds usually arrive in 5 to 10 business days, depending on your bank.
• Package bookings: the class's hours go back to your package.
• Reschedule to another open time for the same course, at no charge, as many times as you need while you're more than 24 hours away.

Within 24 hours of the class

Classes can't be cancelled, refunded or rescheduled online within 24 hours of the start time, and package hours aren't returned. If something serious has come up, email us and we'll see what we can do.

Missed classes

If your child doesn't join, the class isn't refunded. Classes start and end on time, so a late start isn't extended.

If we cancel

If TutorPetal needs to cancel a class for any reason, you'll get a full refund, or your package hours back, and we'll offer to help you rebook.

Packages

Package hours must be used within the period shown at purchase (currently 6 months). To ask about a refund of unused package hours, contact us; unused hours are refunded pro rata.

Payments that arrive late

We hold your chosen time for 10 minutes while you pay. If payment completes after the hold ends and the time has been booked by someone else, we refund you in full automatically.