Questions and answers
Classes
Are classes online or in person?
All classes are online, on Zoom. The Zoom link is in your confirmation email and calendar invite.
What's the difference between 1-on-1 and a small group?
A 1-on-1 class is just your child and the tutor. A small-group class has up to 4 students working on the same course at the same level band, which costs less per student. Group classes run even if only one student is booked.
How long is a class?
Classes are 1 hour by default. 1-on-1 classes can also be booked as 30 or 90 minutes. Small-group classes are always 1 hour.
What does my child need?
A laptop or tablet with a camera and microphone, a quiet spot, a pencil and paper, and any schoolwork they'd like help with. Joining a few minutes early to check sound helps.
Which grades do you teach?
It depends on the course: from phonics for ages 4 to 7 up to Grade 12 maths and science. Each course page shows its range.
What should I write in the goals box?
Anything that helps the tutor prepare: the unit your child is on, an upcoming test, what they find hard, or what you'd like them to get out of the class.
Prices and payment
How much does a class cost?
1-on-1 classes are $50 an hour and small-group classes are $30 per student per hour, plus 13% HST. 30 and 90-minute 1-on-1 classes are priced pro rata.
Do you offer packages?
Yes: 5 hours for $235 or 10 hours for $450 (plus HST). Package hours are for 1-on-1 classes and can be used within 6 months of purchase.
How do I pay?
Online by card (including Apple Pay and Google Pay where your device supports them) or Link, through Stripe's secure checkout. We never see or store your card number.
How do I book with package hours?
On the booking page, choose 1-on-1, then "Use package hours", and enter the email you bought the package with and the package code from your package email.
Changes and cancellations
Can I reschedule?
Yes. Use the "Manage booking" link in your confirmation email to move the class to another open time for the same course, up to 24 hours before it starts.
What is the cancellation policy?
Cancel more than 24 hours before the class for a full refund (or, for package bookings, the hours go back to your package). Within 24 hours, classes can't be cancelled or refunded online.
What if TutorPetal cancels?
If we ever need to cancel a class, you get a full refund or your package hours back, and we'll help you find another time.
I lost my confirmation email.
Use "Find my booking" on the booking page. We'll email links for your upcoming classes to the address you booked with.
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