Terms of booking

These terms apply when you book a class or buy a package on tutorpetal.online. By booking, you agree to them. "We" means TutorPetal; "you" means the parent or guardian who books.

Who books

Bookings must be made by a parent or legal guardian, or an adult with their permission. You confirm that the details you give about your child are accurate.

Classes

• All classes are held online on Zoom. The link is sent in your confirmation email.
• 1-on-1 classes are with one student. Small-group classes have up to the group size shown when you book. Group classes run even if only one student is booked.
• Class times are shown in the time zone set on your device, and in your confirmation email. Please check the time if you travel or change your device's time zone.
• You're responsible for a working device and internet connection on your side.
• Tutoring supports learning; we can't promise particular grades or test results.

Prices and payment

• Prices are in Canadian dollars. HST (13%) is added and shown as a separate line at checkout.
• Payment is taken in full when you book, through Stripe. We don't see or store your card details.
• Your time is held for 10 minutes while you pay. Unpaid holds are released automatically.
• Prices may change, but never for a class or package you've already paid for.

Packages

• Package hours are for 1-on-1 classes of any length and any course, booked through the website.
• Hours must be used within the period stated at purchase (currently 6 months from the purchase date). Unused hours expire after that.
• Your package code works only with the email address used to buy it. Keep it private.

Changes and cancellations

See the cancellation policy. In short: reschedule or cancel more than 24 hours before a class for a full refund or your package hours back.

Online safety and conduct

• We ask students to join from a shared space at home where a parent or guardian is nearby, especially for younger children.
• We may end a class early, without refund, if a student or anyone else on the call behaves in an abusive or unsafe way.
• Classes are not recorded by us. Please don't record classes without everyone's permission.

Liability

To the extent the law allows, our total liability for any booking is limited to the amount you paid for it. Nothing in these terms limits rights you have under Ontario consumer protection law.

Contact

Questions about these terms? Contact us.